33mmr Privacy Policy
An official policy document that clearly explains how we store, protect, and use your personal information.
Policy Introduction
33mmr is a platform that takes the protection of Myanmar players' personal data seriously. This Privacy Policy sets out clearly what data is collected when you use our services, how it is processed, and the purposes for which it is used.
By accessing our website and continuing to use our services, you are considered to have accepted the terms set out in this policy. If you do not agree, please stop using our services and contact us at [email protected].
Section 1 — Types of Data Collected
33mmr collects data under the categories listed below. No data is collected without reason — it is collected only to provide our services and maintain security.
Information provided during account registration
- Full name (and display name)
- Date of birth
- Phone number
- Email address
- KBZPay / Wave Money / AYA Pay phone number
- Any identification documents requested
Service usage data
- Betting records (game and stake amounts)
- Deposit / withdrawal records
- Login times and activity logs
- Bonus request and claim records
- VIP level progression records
Technical data
- IP address
- Browser type and version
- Device type
- Operating system
- Browsing session data
- Cookies (see details below)
Communication data
- Messages sent via Live Chat
- Email correspondence records
- Feedback and complaints
- Survey responses (for service improvement)
Section 2 — Purpose of Data Use
Collected data is used only for the purposes listed below. We commit to not handling data for any other reason.
Account management and identity verification
Data is required to create and access your account and to confirm your identity when making financial transactions. This includes verifying that payment records are accurate and protecting against unauthorised access.
Financial transactions
We handle the data needed to process deposits and withdrawals via KBZPay, Wave Money, and AYA Pay. Accuracy is especially important for financial matters, and records are kept so that any issues can be investigated.
Service improvement
Data is used in analytics to understand which games players prefer and where service issues occur, so we can continue improving the platform.
Security and fraud prevention
Data is used in security checks to protect player accounts and financial transactions from unauthorised attempts. Records are also kept to detect fraud patterns.
Responsible gaming support
If a player requests betting limits or asks to suspend their own access, betting history data is needed to fully carry out that request. This data supports compliance with our Responsible Gaming policy.
Customer support
When you contact us via Live Chat or email, those communication records are kept so that ongoing matters are not lost. Surveys also allow us to check how effective our support guidance is.
Section 3 — Data Sharing
33mmr strictly commits to never selling, renting, or exchanging players' personal information to any advertising company, third-party company, or unrelated organisation.
Data sharing may only occur for the following reasons—
Payment service providers
For transactions processed through KBZPay, Wave Money, and AYA Pay, the required data must be sent to the relevant service provider. The data shared is limited strictly to what is necessary for that transaction.
Technology support partners
We work with companies that handle server operations, cybersecurity checks, and database management. Those companies are bound by privacy agreements consistent with this policy.
Legal compliance
Situations may arise where data must be disclosed in response to a lawful legal request or court order. In such cases, only the minimum data required for legal compliance will be shared.
With your consent
If we need to share your data with a third party for reasons not listed above, we will inform you in advance and get your decision first.
Section 4 — Data Security
33mmr uses industry-standard security measures to protect player data.
SSL / TLS Encryption
Data transfers between the website and server are encrypted, preventing interception.
Password Protection
Account passwords are stored on the server using hashing, so no staff member can view them.
Access Control
Only a limited number of staff can access your data, and all access is logged.
Regular Security Audits
Servers are regularly checked to find and close cybersecurity vulnerabilities.
Data Breach Response
If an unexpected data breach occurs, affected players will be notified without delay and emergency action will be taken to minimise the impact.
Section 5 — Cookies and Tracking
The 33mmr website uses cookies to improve the browsing experience for players and to verify services.
Functional Cookies
These cookies are essential for the website to work properly. They handle login session maintenance, transaction processing, and bonus ownership verification. If these cookies are blocked, the website will not function correctly.
Analytics Cookies
Data is collected to understand how users access the site and which pages they visit, so we can improve our services. These cookies handle data in aggregate form and are not tied to any individual player.
Preference Cookies
These cookies are used to save your language selection, design preferences, and settings. You can block cookies in your browser, but your preferences will no longer be saved and will reset each time you visit the site.
Cookie Controls
You can block or delete cookies through your browser's general settings. However, please note that if functional cookies are removed, core services on the website — including login — may not work properly.
Section 6 — Data Retention Period
33mmr keeps data retention periods to a minimum. Data that is no longer needed is not retained.
Account Data
Data is retained for as long as the account is active. After the account is closed, financial records are kept until the legally required period has passed, then the remaining data is deleted.
Financial Records
Payment records and financial transaction data are retained for up to 7 years as required by law. Once that period has passed, the data is deleted.
Customer Support Records
Live Chat and email correspondence records are kept for 2 years after the case is resolved, then deleted.
Technical Data
IP logs, login records, and session data are retained for security purposes for between 90 days and 1 year, then deleted.
Section 7 — Player Rights
Every player has the following rights regarding their personal data. To exercise any of these rights, contact us at [email protected].
Right to Access
You can view what data we hold about you.
Right to Rectification
If any data is incorrect, you can request that it be corrected.
Right to Erasure
You can request that your data be deleted, unless there are legal restrictions.
Right to Restriction of Processing
You can request that processing activities on your data be restricted.
Right to Data Portability
You can download and receive a copy of the data you have provided.
Right to Object
You can object to any data processing activity.
How to Exercise Your Rights
To exercise any of your rights, email us at [email protected] or contact us via 24/7 Live Chat. Your request will be processed after verifying your identity, and your data will remain protected throughout the process.
Section 8 — Minors
21+ only
33mmr services are intended for players aged 21 and above only. We do not collect data from anyone under 21. If we become aware that such data has been collected, it will be deleted immediately.
Players must confirm they are 21 or older when creating an account. If false information is provided, the account may be reviewed and closed. If you suspect a minor is playing, please notify us at [email protected].
Section 9 — Policy Updates
33mmr may update this Privacy Policy in line with service improvements, technology changes, or legal requirements. When updates occur—
Advance Notice
We will notify you in advance via the phone number or contact channel registered to your account.
Last Revised Date
The "Last Revised" date at the top of this page will be updated whenever changes are made, so you can track revisions.
Continued Access = Acceptance
Continuing to use the platform after a policy update is considered acceptance of the revised terms.
Section 10 — Contact Us
Privacy Data Enquiries
For any questions about this policy, requests to view / delete / update your data, or complaints, email us at [email protected]. We will aim to respond within 3 days.
24/7 Live Chat
For an immediate response, contact us via 24/7 Live Chat on the website. Staff who can assist in Burmese are available 24 hours a day, 7 days a week.
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